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Frequently Asked Questions

Top Queries

What is Try and Buy Service?

You can select up to 4 apparels, and book at your preferred slot. Pay for the ones you like. You can select the Try option in the product view, and this Try and Buy service is only available at places in Hyderabad

How does Gozars maintain products given for Try and Buy?

For people who use the Try and Buy service, the products not selected are sent back. Gozars takes utmost care of those products by sanitizing and steaming. There are process and personnel allotted separately for the maintenance

How do I cancel the order?

For Try and Buy-
When our executive calls before starting, you can postpone or cancel the order on call
For E-commerce:
You can go to the Order section - then click on cancel You have to give a reason, then your order will be cancelled and money will be credited to your account

Are there extra fees for cancelling?

Paid amount can’t be refunded, should be done in 1 hour before the slot

What does the delivery charge include?

It’s a basic amount charged by the company to ensure the premier service, which includes Delivery charges, Waiting charges and maintenance cost incurred

How do I apply coupons in Gozars?

Direct to - check out page in the website or application Click on apply coupon tab Apply the respective coupon which is applicable

Why my return request got declined?

For Try and Buy, there will be no returns. Because all the constraints and problems related to the product will be curbed in the Try and Buy
For e-commerce
Raise a ticket in Order Return If you arent satisfied, email us at business@gozars.com And our team will contact you

What if my money got debited and I didn’t receive my order?

Order will be placed if money gets debited and In case this problem arises you can raise a ticket You can write an email:
or call to : Our executive will contact you

Why pay delivery charges upfront?

Delivery Charges are applied for the service of Try and Buy, where the charges include the convenience fee, maintenance fee and infrastructure.

How does COD payment work?

You can select Cash On Delivery at the time of payment for e-commerce delivery For Try and Buy you have to pay delivery charges upfront and pay for products in cash after trying

Will COD works for Delivery charges?

Cash On Delivery will not work for Try and Buy, because the demand for the service is high and we only want to serve those. Who has the commitment to buy the products after trying

What if Try and Buy take more than 30min?

Will be charged accordingly

Try & Buy

What are Convenient charges?

It’s a basic amount charged by the company to ensure the premier service, which includes Delivery charges, Waiting charges and maintenance cost incurred

How can I select the Try and Buy option?

You can look at the bottom of the product page and click on the try tab

Will I get used clothes by someone else?

No, you will not get clothes used by others We have process and systems with infrastructure to make sure all the clothes in the warehouse are maintained and sanitized as per the requirements

Is try and buy safe?

Try and Buy is the safest service Because of Covid going out for shopping is risky and through try and buy you can have the shopping experience at home and the clothes you receive in Try and Buy are Steamed, Sanitised and maintained at the prescribed temperature by our specialised team

How many apparels can be selected for Try and Buy

You can add only 4 products in Try and Buy

What if my preferred slot isn’t available?

Because of excess demand for Try and Buy, slots are less, book the one most comfortable for you

How can I return the product in Try and Buy?

For Try and Buy, there will be no returns. Because all the constraints and problems related to the product will be curbed in the Try and Buy

What if I get a damaged product while trying?

  • The products which dispatch for Try and Buy will be perfect
  • As our Warehouse executive will take pictured and check the complete condition
  • Our Delivery Team has a process through which products are rechecked
  • Still, if you face this problem, our executive will take charge and you will get free try and buy

What should I do if the executive isn’t there after the time period?

There will be a grace time of 15 min given to the executive There can be a delay because of weather and other uncontrollable conditions Our Try and Buy of 30 min slot will be given just like that

Can I order only one product to try and buy?

You can order one product to try and buy, but we recommend choosing 3 more because the charge for delivery will be the same, so you can get the most utilisation of the service