Terms & Conditions
User Account, Password, and Security:
If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access to your membership on the Platform
You agree to
- immediately notify gozars of any unauthorized use/breach of your password or account and
- ensure that you exit from your account at the end of each session.
Platform for Transaction and Communication:
The Users utilize to meet and interact with one another for their transactions on the Platform. Gozars is not and cannot be a party to or control in any manner any transaction between the Gozars's Users. Henceforward:
- All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after-sales services related to products and services. Gozars does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
- Gozars does not make any representation or warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Platform.
- Gozars is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Gozars cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Platform.
- At no time shall Gozars hold any right, title or interest over the products nor shall Gozars have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers.
- The Gozars is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Gozars is only providing a platform for communication and it is agreed that the contract for the sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall Gozars hold any right, title or interest over the products nor shall Gozars have any obligations or liabilities in respect of such contract. Gozars is not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products that are out of stock, unavailable or back-ordered.
- Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by the seller may be incorrectly reflected and in such an event the seller may cancel such your order(s).
- You release and indemnify Gozars and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Gozars and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts on that behalf, Gozars cannot take responsibility or control the information provided by other Users which is made available on the Platform.
User Conduct and Rules on the Platform:
You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:
You shall not host, display, upload, modify, publish, transmit, update or share any information
- belongs to another person and to which You do not have any right to
- is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
- is misleading in any way
- involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming"
- promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous
- infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity
- contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page)
- provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses.
- contains video, photographs, or images of another person (with a minor or an adult).
- tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users.
- interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services.
- infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products.
- violates any law for the time being in force
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
- shall not be false, inaccurate or misleading
- shall not create liability for Us or cause Us to lose (in whole or part) the services of Our internet service provider ("ISPs") or other suppliers
A User may be considered fraudulent or loss to business due to fraudulent activity if any of the
following scenarios are met:
- Users don't reply to the payment verification mail sent by Gozars
- Users fail to produce adequate documents during the payment details verification ○ Misuse of another Users' phone/email
- Users use invalid addresses, email and phone no.
- Overuse of a voucher code
- Use of a special voucher not tagged to the email ID used.
- Users return the wrong product
- Users refuse to pay for an order
- Users involved in the snatch and run of any order
- Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Gozars
- User with a very high return rate
- Repeated request for monetary compensation for fake/used order
Gozars may cancel any order that classifies as 'Bulk Orders'/'Fraud orders' under certain criteria
at any stage of the product delivery. An order can be classified as 'Bulk Order'/'Fraud Order' if it
meets with the below-mentioned criteria, and any additional criteria as defined by Gozars: Products
ordered are not for self-consumption but the commercial resale
- Multiple orders placed for the same product at the same address, depending on the product category.
- Bulk quantity of the same product ordere
- Invalid address given in order details
- Any malpractice used to place the order
- Any promotional voucher used for placing the 'Bulk Order' may not be refunded ○ Any order paced using a technological glitch/loophole.
- You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of Gozars.
- You shall not use any false e-mail address, impersonate any person or entity, or otherwise mislead Gozars by sharing multiple addresses and phone numbers or transacting with malafide intentions.
- We on certain landing pages even allow our Users to experience free exchange of ideas and observations regarding interest in the field of fashion, including ‘viewing user-generated content’ and/or ‘videos’ and ‘posting comments. By accessing, viewing and/or posting any user-generated content to any specific dedicated page on the Platform, you accept and consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’, as well as any other terms prescribed by the Gozars on the Platform. You agree and undertake that when accessing, viewing and/or posting any user-generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of Service’ of the Platform.
- You shall not use any "deep-link", "page-scrape", "robot", "spider" or another automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
- You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
- You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
- You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
- From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.
- You shall not engage in advertising to or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us
- The Content posted does not necessarily reflect Gozars views. In no event shall Gozars assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from the use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
- Gozars hereby disclaims any guarantees of exactness as to the finish, appearance, size, colour etc., of the final Product as ordered by the User. Gozars Return & Exchange Policy offers you the option to return or exchange items purchased on Gozars within the return/exchange period (Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery). In case of return or exchange of the purchased item, please refer to the "Return and Exchange Policy" available on FAQ'S.
Contents Posted on Platform:
You may use the information on the products and services purposely made available on the Platform for downloading, provided that You
- do not remove any proprietary notice language in all copies of such documents,
- use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media
- make no modifications to any such information, and
- do not make any additional representations or warranties relating to such documents.
Contents Posted on Platform:
All the materials and products (including but not limited to software) and services, included on or
otherwise made available to You through Platform are provided on an "as is" and "as available" basis
any representation or warranties, express or implied except otherwise specified in writing. Without
prejudice to the foregoing paragraph, Gozars does not warrant that: Platform will be constantly
or available at all or The information on Platform is complete, true, accurate or non-misleading.
All the Products sold on the Platform are governed by different state laws You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
As a registered seller, you are allowed to list item(s) for sale on the Platform in accordance with the
sell the item(s) you list for sale on the Platform. You must ensure that the listed items do not
infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity
or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures
that describe your item for sale. All listed items must be listed in an appropriate category on the
Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing
description of the item must not be misleading and must describe the actual condition of the product. If
the item description does not match the actual condition of the item, you agree to refund any amounts
that you may have received from the Buyer. You agree not to list a single product in multiple quantities
across various categories on the Platform. Gozars reserves the right to delete such multiple listings of
the same product listed by you in various categories.
We may provide you alternation services (limited to alteration of length, alteration of the waist size) for the garments purchased by You from Us. This service shall be free of cost and no amount would be collected from You for such alteration. However, a nominal fee as mentioned by Gozars at the time of creating the alteration request (inclusive of service tax) would be applicable as a convenience charge towards pick up and drop of the garments or towards tailor visit (wherever applicable).
E-Platform for Communication
You agree, understand and acknowledge that Gozars is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time. You further agree and acknowledge that Gozars is only a facilitator and is not and cannot be a party to or control in any manner any transactions on Gozars.
Trademark, Copyright and Restriction:
The platform is controlled and operated by Gozars and products are sold by respective Sellers. All material on the Platform, including images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights. Material on Gozars is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Gozars or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty-free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.
Limitation of Liability:
In no event shall Gozars be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
- the use or the inability to use the Services or Products
- unauthorized access to or alteration of the user's transmissions or data
- breach of condition, representations or warranties by the manufacturer of the Products
- any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service. Gozars shall not be held responsible for the non-availability of the Gozars during periodic maintenance operations or any unplanned suspension of access to the Gozars. The User understands and agrees that any material and/or data downloaded at Gozars is done entirely at the Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extent that is permissible under law, Gozars’s liability shall be limited to an amount equal to the Products purchased value bought by You. Gozars shall not be liable for any dispute or disagreement between Users
Gozars may suspend or terminate your use of the Gozars or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Gozars chooses to terminate them
- If You or Gozars terminates your use of the Platform or any Service, Gozars may delete any content or other materials relating to your use of the Service and Gozars will have no liability to you or any third party for doing so. However, the details of your transaction may be preserved by Gozars for purposes of tax or regulatory complianc
- If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Gozars by sharing multiple addresses and phone numbers or transacting with malafide intentions then Gozars reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.
Jurisdictional Issues/Sale in India Only:
Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. Gozars make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access Platform from other locations/Countries other than India do so on their own initiative and Gozars is not responsible for the supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Bangalore. The place of jurisdiction shall be exclusively in Bangalore.
You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Gozars. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the products sold through or displayed on Platform vest with Gozars nor shall Gozars have any obligations or liabilities in respect of any transactions on Platform. Delivery Related - User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non-delivery of order or signature verification) shall be notified to Gozars within 5 days from the alleged date of delivery of product reflecting on the Gozars portal. Non-notification by You of non-receipt or non-delivery within the period specified shall be construed as a deemed Delivery in respect of that transaction. Gozars disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of product reflecting on the Gozars portal.
You understand that in the event selected products in your cart are out of the inventory, Gozars provides You with an option in your cart to select the product of another seller, You understand that price of the product by another seller may differ
- The Convenience Fee shall be specified on the shopping bag page on the Gozars Platform
- The Convenience Fee shall be charged on the overall order value.
- Gozars reserves the right to modify/waive off the Convenience Fee from time to time.
- The Convenience Fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance with all applicable laws for making payments to Gozars Designs Private Limited.
- To protect the rights of customers, Gozars reserves the right to collect Convenience Fee for all orders and disable cash on delivery options for accounts that have a high percentage of returns and shipments not accepted, of the number of orders placed through such accounts.
By Information Technology Act 2000 and rules made thereunder and the Consumer Protection (E-Commerce)
Rules, 2020, the name and contact details of the Grievance Officer are provided below:
Designation: Operational Head
Phone Number: +91 9908905118
Please review our Privacy Notice, which also governs your visit to Gozars, to understand our practices. The personal information/data provided to us by you during usage of Gozars will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website
Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." In the event, a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Gozars reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgement of Gozars violates these Conditions of use and, or terminate your permission to access or use this website. You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Gozars Limited, including the execution of deeds and documents, at its request. You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to Gozars
- the content and material is accurate.
- use of the content and material you supply does not breach any applicable Gozars policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
- the content is lawful.
Claims against Objectionable Content
If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (" Objectionable Content "), please notify us immediately by following our Notice and Procedure for Making Claims of Right Infringements. Once this procedure has been followed, Gozars. in will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.
Intellectual Property Claims
Gozars and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Notice and Procedure for Making Claims of Right Infringements.
You acknowledge and undertake that you are accessing the services on the website and transacting at your
own risk and are using your best and prudent judgment before entering into any transactions through the
website. You further acknowledge and undertake that you will use the website to order products only for
your personal use and not for business purposes. We shall neither be liable nor responsible for any
actions or inactions of sellers nor any breach of conditions, representations or warranties by the
sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and
liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and
the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website vest with Gozars nor shall Gozars have any obligations or liabilities in respect of any transactions on the website.
Indemnity and Release
You shall indemnify and hold harmless Gozars, its subsidiaries, affiliates and their respective
officers, directors, agents and employees, from any claim or demand, or actions including reasonable
attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of
these Conditions of Use or any document incorporated by reference, or your violation of any law, rules,
regulations or the rights of a third party.
You hereby expressly release Gozars and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
Use of Gozars is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use gozars in only with the involvement of a parent or guardian.
When you visit gozars you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Governing Law and Jurisdiction
These conditions are governed by and construed by the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.